Mental Health Recovery Support Workers (Leinster)

Job title: Mental Health Recovery Support Worker
Reporting to: Regional Mental Health Team Leader
Salary: €33,630 per annum
Roles: 3 FTE positions, 35 hours per week
Contract type: Permanent (x2) roles and contract (x1) role
Location: These positions would cover Dublin city north, Dublin city south, Wicklow and Kildare.

Purpose of role:

  • Implement and practice the Shine Recovery and Engagement Model to empower people to manage their mental health recovery effectively
  • The Mental Health Recovery Support Worker will work in the community with people who experience ongoing mental health difficulties and with people who are family/supporters
  • To promote and deliver the aims and objectives of Shine in accordance with strategic and operational plans
    To foster the Shine ethos and values.

Duties and responsibilities:

  • Key working with people who experience ongoing mental health difficulties and with people who are family/supporters.
  • Assist people who use our services in developing and/or implementing a recovery plan that identifies areas of support and goal development, ensuring goals are attainable and time specific, and that the individual plays an integral role in the decision-making process
  • Build trusting and non-judgemental relationships with users of the service
  • Using a person-centred approach to key working
  • Support people on their journey of recovery using a range of approaches, including family recovery support
  • Record progress and impact and outcomes of the service
  • Signpost, outreach and advocate in partnership with service users in their community
  • Assist people who use our services to develop social support networks in their community
  • Work as part of a system that enables immediate response to our phoneline brief information and support queries.

Community Engagement

  • Promote the work of Shine through the provision of information talks, presentations and awareness events in the community
  • Build relationships with statutory and community partners
  • Collaborate with statutory and other voluntary/community sector partners on projects and initiatives focused on mental health and recovery.

Training/ Facilitation

  • Facilitation and delivery of Shine groups
  • Support and deliver Shine education courses
  • Provide support to facilitators of Shine groups and education courses.

Other duties

  • Develop and participate in specific Shine projects
  • Maintain up to date records of all work using CRM
  • Participate in the development, evaluation and implementation of services
  • Work cooperatively as a member of the Shine team
  • Participate in team meetings and case reviews
  • Any other duties as required by Shine.

Person specification

  • Previous experience in community and/or recovery work using a person-centred approach
  • Excellent communication, time management and organisational skills
  • Ability to maintain professional standards with regard to people who use our services
  • An empathetic and non-judgemental approach to working with people.
    Flexibility in approach to work
  • Knowledge and understanding of mental health and recovery services in Ireland
  • Ability to work within a team and follow direction as well as the ability to work alone and on your own initiative
  • Proficient in IT use such as CRM, Microsoft Outlook, Excel.

Qualifications and requirements

  • A recognised third level qualification in a relevant health and social care discipline
  • Previous experience of facilitating groups
  • Previous experience of delivering training/education programmes to groups
  • At least 2 years post qualification experience working in a relevant field
  • Full clean driver’s license and use of own car
  • Occasional weekend and evening work may be required.

Shine benefits include:

  • Support and supervision provided by your line manager on a regular basis
  • Training and ongoing professional development
  • Flexible working hours
  • Access to Employee Assistance Programme
  • 24 days annual leave per annum plus one wellbeing day per annum
  • Access to Shine pension scheme with contribution from employer
  • Bike to work scheme
  • Paid maternity and paternity leave.

Application via cover letter and CV in Microsoft Word or PDF format to: Shine is an equal opportunities employer, committed to promoting and maintaining a diverse and inclusive work environment.
For informal enquiries please contact

Application Deadline: 29th April @5pm

Conditions of Appointment:
All offers of posts are subject to Garda Vetting approval and completion of HSE and Children First E-learning programme prior to commencement of employment.

See Change Volunteer Coordinator

Job Title: See Change Volunteer Coordinator
Reporting to: See Change Programme Team Leader
Contract: Full time post (35hrs per week), permanent
Salary: €30,346 per annum
Location: Maynooth with flexibility for remote working. Some travel within Ireland will be required during course of work.

About Shine
Shine’s vision is a more compassionate Ireland where those affected by mental illness and stigma are supported and included in all aspects of society. We specialise in supporting and educating individuals, family members and communities impacted by mental illness and stigma.

About See Change
See Change is a programme of Shine that is dedicated to ending mental health stigma. Our work is informed by people with lived experiences of mental illness, who are best placed to give insight into mental health stigma.

Purpose of Role
The ideal candidate for this role will be an energetic and creative individual who will develop, implement and co-ordinate the See Change Volunteer Programme. We are looking for someone who has excellent presentation and networking skills who can build strong working relationships with our volunteers and other stakeholders.

Duties and responsibilities

  • Develop and implement strategies to recruit and retain volunteers.
  • Conduct comprehensive orientation sessions for new volunteers and provide ongoing training and support to volunteers.
  • Establish effective communication channels with volunteers acting as their first point of contact for queries.
  • Keep volunteers informed about organisational updates, events, and opportunities.
  • Acknowledge volunteers’ contributions and celebrate milestones.
  • Support the development of engaging, high-quality content for social media and campaigns.
  • Represent the organisation externally and deliver presentations to key stakeholders.
  • Proactively identify new opportunities for volunteer involvement.
    Conduct periodic reviews and gather volunteer feedback for continuous development.
  • Maintain accurate volunteer records and generate reports on engagement and impact using a Customer Relationship Management system.
  • Collaborate with the team to achieve organisational goals and foster a culture of success and teamwork.
  • Any other reasonable duty as may be assigned by the line manager that is consistent with the nature of the job and its level of responsibility.


Skills & personal characteristics

  • Excellent presentation and organisational skills.
  • Excellent interpersonal skills and a strong written and verbal communicator.
  • Excellent IT and social media skills.
  • Strong business acumen capable of identifying strategic partnership
  • opportunities.
  • Highly motivated self-starter capable of managing multiple projects.
  • Experienced and proficient in forging and developing relationships with volunteers and other stakeholders.
  • Ability to work well within a team environment but also capable of taking the initiative and driving project to completion.
  • Commitment to Shine’s mission and values.

Relevant Third level qualification – Community and Youth Work, Social Sciences, Community Development, or a humanities related field.

In addition to formal qualifications, practical experience and a good understanding of the nonprofit landscape, local communities, and diverse cultural nuances are vital for the volunteer coordinator role.

Minimum of two years’ experience in a similar role
In addition to formal qualifications, practical experience and a good understanding of the Irish nonprofit landscape, community engagement and participation, diversity and inclusion are desirable.

The job description above is not prescriptive; it simply outlines the key tasks and areas of responsibilities and priorities. These key tasks are subject to change when necessary.

Shine benefits include:

  • Support and supervision provided by your line manager on a regular basis.
  • Training and ongoing professional development.
  • Pension contribution scheme.
  • Access to Employee Assistance Programme.
  • 24 days annual leave per annum (pro rata for part time employees) plus one wellbeing day per annum.
  • Bike to work scheme.
  • Paid maternity and paternity leave.

Please send a CV (2-3 pages) and a cover letter, with See Change Volunteer Coordinator in the subject line, to If you have any queries in relation to the role please direct them to

Application Deadline: 5pm Tuesday the 2nd of April

Administrative Assistant

Job Title: Administrative Assistant
Reporting to: Head of Operations
Contract: Permanent
Hours: 3 days per week 
Location: Hybrid – supporting our team in Galway, Mayo, Roscommon
Salary: €16,030 for 3 days – €26,717 FTE

Purpose of the Post:
To provide administrative support to the operations and services being delivered by Shine. Key to this will be the organising of the office and administration function to allow for the day-to-day smooth running of the assigned administration tasks and duties. The postholder will also be required to work closely with identified key staff within Shine.

Key Duties/Overview of Areas of Responsibility

⦁ To provide comprehensive administrative support of our management team such as proofreading, creation of reports, co-ordination of appointments, provision of statistics and taking minutes at team meetings.

⦁ Providing administrative support to Project teams and Working Groups.

⦁ To update and maintain administrative systems and databases, specifically Salesforce CRM and Microsoft Office 365 platforms

To operate and maintain an asset management system

⦁ Arranging appointments and meetings.

⦁ Planning and organising administrative tasks and activities with the required efficiency and effectiveness.


⦁ Planning and Organising of Activities and Resources

Plans and organises activities and necessary resources efficiently and effectively.

Understands the importance of time management and in particular how this translates to organising workload.

Always maintains a professional level of performance.

Participates in appropriate training as required.

Professional Development and Standards in the Service

Demonstrates sufficient administrative skills to meet the specific needs of the post.

Ensures that all records and technical data are up to date and available if required.

Continuous contribution to quality and efficiency initiatives.

Integrity & Decision Making

Holds an appropriate and effective set of professional values and behaviours.

Makes decisions in a well-judged, logical and timely manner.

Service Delivery & Initiative

Maintains the trust and confidence in their work and information involved in their work.

Takes initiative to move administration tasks forward to completion.

Building and Maintaining Working Relationships

Forms strong positive working relationships across the organisation.

Demonstrates a supportive and reciprocating work style including strong empathy with service users.

Works appropriately with all stakeholders.

Team Working

Works in collaboration with the other members of the team in the planning and delivery of the administration function.

Attends and actively contributes to relevant meetings.

Participates in training and developmental opportunities as identified and agreed.

Person Specification


Excellent inter-personal and communication skills. Must be able to write and speak English to a high standard.

IT skills that include Word, Excel, PowerPoint, ZOOM Meeting & Webinar Management, Microsoft Teams, Databases and Microsoft Outlook including Calendar Management.

Previous administrative and relevant work experience.

Previous experience in a remote or hybrid position.

Ability to work on own initiative and as part of a team.

Enthusiastic, flexible, adaptable, diplomatic and open to change.

With attention to detail be able to process and distribute information quickly and efficiently.

Excellent time management and organisational skills.


Previous experience of working in a not-for-profit organisation.

Excellent knowledge of computer packages and online platforms.

Knowledge of event planning and accounts.

Applications can be made by emailing a current CV and covering letter to

Mental Health Journalism Fellows Announced

Headline is pleased to announce that Órla Ryan of The Journal, working with its investigative platform Noteworthy, and Shauna Bowers of The Irish Times have been selected as the inaugural winners of the Rosalynn Carter Fellowships for Mental Health Journalism in the Republic of Ireland (RCJF).

Ryan and Bowers will represent Ireland and join over 250 mental health journalism alumni fellows from across the globe.

The fellowship empowers journalists to tell stories that reflect the complexities of mental health challenges. With the support of Headline, Shine and The Carter Center, Órla and Shauna will have the time and resources needed to produce that important work.

Who are the fellows?  

Órla Ryan has worked as a journalist for over ten years. Her submission focusses on how inadequate services are impacting teens with schizophrenia.

Currently she works at The Journal and specialises in human rights and social justice. Her podcast, ‘Redacted Lives’ won the Best Podcast category in the Spider Awards 2023 and received a silver trophy at the prestigious New York Festivals Radio Awards. Ryan was also nominated for the Journalism Excellence Award from the Irish Red Cross Humanitarian Awards 2022.

Shauna Bowers has worked as a journalist for four years as a news reporter. Her submission examines the prevalence and impact of mental health issues among those engaged in the criminal justice system.

Currently she works at The Irish Times. Previously she has written for The Times Ireland edition, The Sunday Times in Ireland and The Irish Examiner. Bowers’ work has been shortlisted for a number of Irish journalism awards.

They both will receive a €10,000 stipend and the opportunity to travel to Atlanta, Georgia, USA to visit The Carter Center at the beginning and end of their fellowship year and meet their peers.

We would like to thank everyone who applied for the fellowship this year. The judging process was tough, and we encourage unsuccessful candidates to apply again next year.

For more information on Rosalynn Carter Fellowship for Mental Health Journalism visit Headline | Ireland | Supporting Media | Changing Attitudes | Headline

Nominate Us for AIB’s €1 Million Community Fund!

On May 10, the AIB Community €1 Million Fund opened for 2023, giving anyone in Ireland a chance to nominate their local charities to receive additional financial support. The nomination window is open for five weeks, and anyone can nominate a charity that means the most to them!

The fund aims to support various community groups and help nonprofit organisations keep up their good and much-needed work. The fund is currently supporting 72 charities across six regions in Ireland, Northern Ireland and the UK and is looking to support a further 72 organisations this year.

The organisations that receive the highest number of nominations will be shortlisted and invited to present to a judging panel that will consist of several AIB representatives and independent judges.

If you intend to nominate Shine for consideration, you can simply submit your nomination on the AIB Community €1 Million Fund website (by clicking on this link: All you have to do is click on ‘nominate here’, enter Shine: Supporting People Affected by Mental Ill Health and our charity registration number (20011512) and give a short description of why you think we deserve support.

We at Shine greatly appreciate any and all nominations because, as a charity, every little bit of funding we receive makes it possible for us to continue to provide vital support to anyone living with mental health challenges, along with family members and supporters. By doing so, you’ll also be helping us achieve our vision of a more compassionate Ireland where those affected by mental illness and stigma are supported and included in all aspects of society.

Shine Recovery Fund 2023: Applications Now Open!

What is the Shine Recovery Fund?

The purpose of the Shine Recovery Fund is to facilitate a person with self-experience of mental health challenges to achieve some aim, which may be an educational, recreational or social activity that requires some funding to help him/ her achieve this purpose.

Applications must be for a recognised project where there is a clear need and benefit from undertaking it. Examples of projects which might be supported include:

  • Part or full payment of educational or training course fees.
  • contribution towards the development of a creative or artistic project.
  • contribution towards participation in a recreational activity.
  • contribution towards the purchase of an item which may assist the person in a creative, educational or work activity (excludes purchase of mobile phones, games consoles, holidays)
  • contribution to a project which enhances the person’s employment, self-esteem or presence in the community.

Conditions of application:

  • Applications will only be accepted from individuals who are Shine members, volunteers, ambassadors, someone who attends Shine’s groups/training programmes or use our services. Applicants should provide the name of a Shine staff member in the application form who can confirm that they are familiar with the applicant.
  • Applications will only be accepted from the individual seeking and benefiting from the funding applied for. We do not accept applications from organisations or mental health professionals on behalf of individuals
  • The maximum amount that can be applied for is €500.
  • Application forms must be typed if possible, or if not, writing should be legible in block capital letters.
  • Applications must be accompanied by a quote/ full details of the funding being requested.

Individuals who received funding in 2022 cannot apply for funding in 2023. Shine receives many applications for the Recovery Fund and has limited funding, so this is to ensure fairness and that as many people as possible can benefit from the funding.

If you wish to apply for the Shine Recovery Fund, please fill out the Shine Recovery Fund Application Form. If you would like an application form posted to you, please email with your name and address or call 01 541 3715.

Please read the Shine Recovery Fund Privacy Statement.

Applications close 5pm on Thursday 25th May 2023.

Tickets now on sale for Speak Up – Shine Conversations for Change, May 2023

We are delighted to announce tickets are now on sale for Speak Up – Shine Conversations for Change, our mental health conference taking place on 24th May, 2023 in the Radisson Blu, Cork. We will bring together experts from Shine, the mental health sector, the media and people with lived experience of mental health challenges, to share their knowledge and insights on a range of topics all aimed at raising the voice of lived experience.

This year’s conference will feature inspiring keynote speakers, informative panel discussions, and engaging workshops that will explore a wide range of topics, including raising the voice of lived experience to end mental health stigma, advocating for lasting and effective change in government policies, and think-tank sessions between people with lived experience and members of the media, among others. Our goal is to create a space where participants can gain new knowledge, connect with peers, and leave with practical strategies to have conversations around mental health that will bring positive change in our communities.

We hope that you will be able to join us in Cork City for this exciting event.

To purchase your ticket and for more conference details, visit Eventbrite. 

Findings from the national survey on the experiences of those living with psychosis

National survey findings highlight lack of specialised supports and significant experiences of stigma for those living with psychosis.

Findings from a national survey carried out by Shine, in partnership with Mental Health Reform and the HSE National Clinical Programme for Early Intervention in Psychosis, aimed at gathering information from people with lived experience of psychosis and their family members and supporters, showed significant gaps and highlighted areas for improvement in the provision of dedicated and specialised support services for those living with psychosis. This first-of-its-kind survey in Ireland provides a platform for us to hear first-hand what it is like to experience and seek care for psychosis in Ireland.

The findings of this survey indicate that there are notable differences in the experiences of people attending an Early Intervention in Psychosis (EIP) service compared to those attending a non-EIP team or receiving support through general mental health services. 91% of people who had access to an EIP team reported access to services was ‘easy’ or ‘very easy. However, where people did not have access to an EIP team, only 26% found access to care ‘easy or ‘very easy. Those who accessed EIP (60%) spoke of the positive impacts of having a dedicated keyworker and support from a fully specialised team (43%) as being essential components in their recovery. Respondents referenced the importance of being listened to, understood and supported.

Over 42% of family members and supporters indicated that an increase in dedicated support for those supporting a friend or family member living with psychosis is crucial. Those who participated in family support groups, recovery education, psychoeducation programmes and peer support (through voluntary organisations and programmes such as Shine), praised the benefits of such support to enable them to accompany loved ones in their recovery journeys and jointly gain confidence to manage their lives. In EIP services, 86% reported access to family psychoeducation/ intervention in mental health services, compared to 4% in non- EIP services.

48% of people with self – experience of psychosis called for an increased availability of psychological interventions and alternative therapies for psychosis, such as Cognitive Behavioural Therapy (CBT) to enable them to develop a better understanding of their situation and to support them to take control of their recovery. In EIP services, 95% had access to CBT for psychosis, while this was only 14% in non-EIP services. Those who had access to an EIP team identified the CBT as very helpful and supported their recovery.

One of the key findings from the survey was the significant role that voluntary and community organisations play in providing support to people with self-experience of psychosis and their family members and supporters. Over 40% of all people surveyed had accessed support through Shine with 26% of family members mentioning Shine as the only organisation that they received support in relation to psychosis.

Within national conversations around mental health, the voice of those that experience psychosis and their families and supporters is often under represented. Fear, shame and lack of public education and awareness about more complex and severe mental health difficulties, creates a barrier to speaking out, meaning that psychosis remains a highly stigmatised and rarely spoken about experience. The findings of this survey put the extent of this experience of discrimination into sharp focus.

73.2% of respondents with personal experience of psychosis reported experiencing stigma and discrimination related to their mental health. The highest percentage of participants, 83.2%, reported experiencing stigma through media representation of psychosis, while 73.2% reported experiencing stigma in the workplace. Participants also experienced stigma within their local communities and among family and friends. 55% of survey respondents called for increased awareness and education among the Irish public and within general health services, on more complex mental health issues such as psychosis.

Nicola Byrne, CEO of Shine said; “International evidence has shown that people who experience psychosis deserve and need dedicated, specialised supports and services. We need to demand that current treatments are not good enough and more needs to be done, at a quicker rate, to support people experiencing psychosis”

Patricia McKeever, Regional Mental Health Team Leader with Shine said; “Shine continuously seeks opportunities to raise the voice of individuals and family members who have experiences of psychosis. It is only through asking people about their experiences can we discover strengths and gaps in service provision. Psychosis, as a mental health experience, is not widely understood. People face stigma and discrimination across all aspects of their life, so it was not easy for many of the respondents to speak out. We will continue to work to improve the supports available for individuals and family members who have experience with psychosis.”

National survey on the experiences of those living with psychosis

As our government prepares for Budget 2023, Shine in partnership with Mental Health Reform and the HSE National Clinical Programme for Early Intervention in Psychosis, wants to hear the voice of people affected by psychosis to support our call for increased funding for improved specialised psychosis supports nationally.

In our national conversations around mental health, the voice of those that experience psychosis and their families is under represented and often not heard. We understand the concern and fear affecting those who have experiences with psychosis and how it presents a barrier to speaking out. However, it means that psychosis remains a stigmatised and rarely spoken about experience.

International evidence has shown that people who experience psychosis deserve and need dedicated, specialised supports and services. We need to demand that current treatments are not good enough and more needs to be done, at a quicker rate, to support people experiencing psychosis.

Have you, a family member or friend, an experience of living with psychosis? If so, we want to hear from you. Please take our survey and have your voice heard.

The survey will remain open until 5pm on Friday 12th August.

Thank you

Shine Pre-Budget 2023 Submission

With the planning and discussion for the Budget 2023 happening, Shine as an organisation wanted to ensure that the voices and needs of the people who use and need mental health supports and services will be heard.

For this reason, last week, we shared a survey asking people with lived experience of mental health challenges, family members and supporters, and individuals delivering mental health services, to share their ideas and demands for improved mental health services.

We are grateful to everyone that took the time to complete the survey. We have now compiled the messages we received into a letter that we sent this morning to the following ministers:

  • Minister for Mental Health and Older People, Mary Butler
  • Minister for Finance, Paschal Donohoe, TD
  • Minister for Health, Stephen Donnelly
  • Minister for Public Expenditure and Reform, Michael McGrath

You can read our full submission to the government here:

Shine Pre-Budget 2023 Submission to Government